What Type of Printing Issue Are You Experiencing?
What is the issue related to?
Using incorrect film, ink and queue combinations will create inconsistent results.
Try printing with the image meeting the requirements.
1. Perform Step Adjustment
2. Perform Head Space Adjustments
3. Perform Color Adjustments
4. Perform Bi-Directional Adjustments
If your issue was not listed or was not resolved, please click on the link to create a support ticket. Be sure to include any troubleshooting steps you took in order for us to assist you efficiently.
If you already have a ticket, there is no need to create a new one, simply respond to your previous ticket. If your issue has been resolved by using the troubleshooting guide, please update your ticket with this information.
For Warranty Parts, an invoice will be supplied for shipping of the parts and a return label for the part(s) needing replaced will be provided. In your ticket, be sure to include:
Ship To Address:
UPS Shipping Method
Printer or Dryer Serial Number
We also value your feedback when using this troubleshooting guide. We want to continue improving this system, so please feel free to leave any comments or suggestions in your ticket. Let us know if this was able to resolve your issue or not.
When the print is coming out of the printer, is the alignment issue Left and Right or Top and Bottom?
Left and Right Alignment Issue
Top and Bottom Alignment Issue
Top and bottom registration issues are associated with stepping. Check each of the Step Offset values in Print Exp. For any Pass Mode setting that is something other than 0, change it to 0, choose save and check the next Pass Mode. As long as all Pass Modes are 0, it does not matter which selection you have when exiting this window
1 Pass
2 Pass
3 Pass
4 Pass
5 Pass
6 Pass
8 Pass
10 Pass
12 Pass
16 Pass
Loosen the film roll on the back of the printer using the left and right tension knobs in order to stop the film from slipping as it steps. When the film is pushed away from you and into the printer, it should unroll for 3-4 seconds on its own.
In PrintExp:
1. Perform Base Step Adjustment
2. Perform Vertical Head Space Adjustment
Left and Right alignment is typically from not aligning the horizontal head space properly. This is usually after removing and installing a print head.
Once this is corrected, perform a bidirectional adjustment.
The encoder strip runs along the back side of the head carriage, if it is scratched or damaged, replace it. If it is not damaged but dirty, you can clean it with isopropyl alcohol and a lint free cloth.
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If your printer is still within the 1 year warranty period, open a ticket and someone will assist. If it is out of warranty, click the link to purchase.
Blurry prints are caused from alignment issues specifically with color and bidirectional adjustments.
When color adjustments are made, every channel is aligned to the first channel on the first head. If the channels are out of alignment, the ending result can be blurry or grainy prints. Perform both sets of adjustments to correct the issue.
Is your print Blurry or Distorted? Here is an example of distorted print
Most of the time, distorted prints are from an improper setting in PrintExp. If the resolution is set to 720, change it to 360 and select Save.
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The first step to determine why there are lines in the printed image is to always print a nozzle test. After printing, what does the nozzle test look like?
Loosen the film roll on the back of the printer using the left and right tension knobs in order to stop the film from slipping as it steps. When the film is pushed away from you and into the printer, it should unroll for 3-4 seconds on its own.
Click on the downloadable file and follow the instructional video on how to calibrate the Y stepping motor.
Click Here to Download the Metric Ruler
If a print head was installed crooked, this can create registration issues. Follow the instructional video on how to test and correct a print head when crooked.
After the Y Motor calibration, perform a base step and vertical offset adjustment.
1.Open PrintEXP and Perform Base Step Adjustment
2. Perform Vertical Head Space Adjustment
Check each of the Step Offset values in Print Exp. For any Pass Mode setting that is something other than 0, change it to 0, choose save and check the next Pass Mode. As long as all Pass Modes are 0, it does not matter which selection you have when exiting this window
1 Pass
2 Pass
3 Pass
4 Pass
5 Pass
6 Pass
8 Pass
10 Pass
12 Pass
16 Pass
We need to determine if it is air in the print head or if the nozzles are clogged.
Perform a nozzle test, press the cleaning button on the control panel of the printer and then perform another nozzle test. Compare the nozzle tests.
If the nozzles that were dropped out are now printing or the dropped nozzles are printing and now others are not printing, this could be from air or foam in the print head.
If the same nozzles are dropped out and not printing, this may be a head clog.
The Eclosion setting is a feature in which it changes the way the print head overlaps while printing. The minimum Eclosion setting we recommend is Normal. The Type for the DTF24H4 is recommended at Strong A, but Fog Type can still yield a smooth print. The lower the setting, the faster it will print but the more evident banding can become. The higher the setting, the slower it will print but the less evident banding can become.
Using Custom can achieve great results without the need to slow the printer down drastically. Normal Eclosion would be equivalent to 60% custom, whereas Super Eclosion is 100%. Using Custom at 80%, or similar, is a good trade off between slower speeds and smoother graphics.
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Since the nozzles are now printing, it may have been air in the system. As you continue to print, if there appears to be lines in your print, cancel the job and perform another nozzle test.
When nozzles move around and/or drop out and come back, air is entering the system at some location. This is usually at the damper level. If this is white ink, use the following video to determine which damper could be causing the issue.
Access the print head area and press down on all dampers, ensuring they are even with each other and not rocked forward or backward.
Each group of nozzles in the nozzle test pattern is called a Channel. A white print head has 8 channels of white, whereas a color head has 2 channels of each color. In the nozzle test, are the color or the white channels effected? If both, choose White Ink as your option and after the white ink questions, the remaining information applies to all.
Example of a Single Black Channel
It is possible there is build up in the print head spike plate. There are two effective methods to cleaning the spike plate, manually flushing the print head or using an ultrasonic cleaner. If you do not have an ultrasonic cleaner, you can attempt to flush the head manually, but depending on the severity of the nozze test, the ultrasonic cleaner may be the better option.
Make sure the wiper blades are straight and not warped. If they are warped, straighten them out. Clean the wiper blade, cap tops and the bottom of the head carriage, specifically the ramps themselves.
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Using an ultrasonic cleaner can be quick and effective. Follow the video showing how to protect the head and use the cleaner.
In the first video, follow along until 10:05 and then follow the second video.
If none of these resolved the issue, you may qualify for a print head replacement:
The DTF24H4 print head warranty includes the replacement of up to 4 print heads within the first 6 months of when the printer has been shipped from our facilities.
You must be using our ink, so please take a photo of the CMYK and White ink bottles you are currently using, including the batch number and fill date on the bottles.
The heads you have now, must also be sent back after installing the new print heads. You are responsible for shipping costs from us to you, but we will provide a return label. If you want a quote on expedited shipping, let us know, otherwise we will invoice you for ground shipping.
Please confirm the correct shipping address to avoid any delays.
If you do not qualify for the warranty, you can Click Here to Purchase Print Head
If the issue is with all colors, we need to make sure the cap tops and print heads are aligned properly.
Next, we can determine if the pumps are working properly.
Your printer has a 1 year warranty from the time it shipped from our facilities. If you are out of warranty, you can Click Here to Purchase the Waste Ink Pump
With water based inks, the heads can dry out quicker due to evaporation. We recommend a humidity level of a minimum of 40% but the system performs optimally at 50-60%.
Install an evaporative or cool mist humidifier in the area to increase humidity to a proper level.
Distorted lines in the nozzle test are typically caused from deflection. This is where the nozzles are not jetting straight down but at an angle. Even if all nozzles are jetting, if they are deflected, this can cause banding issues. One method to correct deflected nozzles is to wet cap the print head.
Example of Deflected Nozzles
Since this is a head clog, the next option would be to wet cap the effected print head(s):
Confirm that no ink lines are pinched shut and check the circulation speed controller. Check to see if the circulation is set from 50-70%.
Turn on the circulation speed controller to a minimum of 50% but usually no more than 70%.
The circulation pump may be on a timer. When the circulation is turned on, you can feel the pumps and they will vibrate. If the pumps are not vibrating, power off the printer and power back on, the pumps should turn on within 1-2 minutes. Once the pumps are vibrating, remove the lid from the white ink tank. The white ink return line is connected to the top of the tank. Reaching inside of the tank, grab the ink line that is connected to the inside of the tank and gently lift it up to see if ink is flowing.
If ink is not circulating, your pump is on and no ink lines are pinched off, the circulation pump needs replaced. Your printer comes with a standard 1 year warranty from the time it ships from our facilities. If you are within warranty, you can create a ticket for assistance. If you are out of warranty, you can purchase the pump here:
When there is an error on the head board, nothing will print. This is designed to protect electrical components when something is shorting out.
1. Press the left arrow one time to allow for the capping station (inkstack) to lower
2. Press and hold the left arrow until the head carriage is in the center and then release the button
3. On the back side of the printer, lift up the center panel of the printer
On the top of the carriage is the head board. Is there a red flashing light?
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Please follow the video then open a ticket with your results.
If nothing is printing and there is no red light on the head board, perform a load ink on all heads. This is in PrintExp > Settings > Load Ink. After 20 seconds, press stop in PrintExp or Cancel on the printer control panel. Press the left arrow one time to lower the capping station (inkstack) and then press and hold the left arrow to move the head away from the capping station. Is there ink filled up in each of the cap tops?
Press the cleaning button on the printer control panel to remove the ink from the cap tops.
Even though there is no red light, something could still be stopping the printer from printing.
Check to see if there is ink from the tanks to the cartridges and from the cartridges to the dampers.
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Check to see if the ink lines and waste ink pumps are pinched shut and not allowing ink to flow through the system. If they are, unclip or unpinch them and peform another load ink, head clean and nozzle test.
Perform one or more Load Ink procedures until ink is flowing through the system. Perform a head clean and nozzle test.
Check the breaker in the service panel in the building and confirm there is 208V-240V in the receptacle
If both the 10 amp and 25 amp breaker are in the up position, on the white power strip, is there a red light on?
Since there is not a red light on, there is either no power coming to the system or the 10 amp breaker is not functioning properly. If the power coming into the system from the outlet is confirmed to be working, then replace the 10 amp breaker.
If a breaker will not stay in the up position, it would need replaced. Please open a ticket for further assistance.
Click Here to Download the Removal of Side Panel Instructions
Since there is a red light, there is power coming into the system., which should power the printer on. If the printer will not power on by releasing all e-stop buttons and turning on the printer breaker, and the dryer will not turn on, open a ticket for further assistance.
The printer needs to be plugged in from the power strip on the dryer to the right side of the printer. On the printer, make sure both e-stop buttons are in the on position by twisting them clockwise until they release. On the right side of the printer, flip the breaker to the up position.
Check the fuse in the cartridge at the power socket to the printer. If the fuse is blown, replace it.
Test if there is power coming into the AC to DC power supplies. Using a multimeter, please follow along with the video. For further assistance, open a ticket with results.
If the printer powers on but you have another power or part issue, please choose from the following:
The White Ink Stirring Motor is on a timer. Turn the printer off for 10 seconds and then power the printer back on. After the printer iniatizes, wait an additional minute for the stirring motor to turn on.
Some stirring motors have an inline 1 amp quick (fast) blow fuse. Check to see if the fuse is blown by unscrewing the holder and testing for continuity.
The stirring motor is covered under warranty for one year from the time the printer shipped from our facilities. If you are within the warranty period, open a ticket for a replacement motor. If you are out of warranty, Click Here to Purchase the Stirring Motor
The White Ink Circulation Pump is on a timer. Turn the printer off for 10 seconds and then power the printer back on. After the printer initializes, wait an additional minute for the white ink circulation pumps to turn on.
The circulation pump is covered under warranty for one year from the time the printer shipped from our facilities. If you are within the warranty period, open a ticket for a replacement pump. If you are out of warranty, Click Here to Purchase the Circulation Pump
The interior LED strip is controlled by the power switch, press the button so it is lit up.
Check the connection of the LED strip to the power cable. If everything looks correct, open a ticket for further assistance.
The capping station pump is covered under warranty for one year from the time the printer shipped from our facilities. If you are within the warranty period, open a ticket for a replacement pump. If you are out of warranty, Click Here to Purchase the Capping Station Pump
Perform a load ink on whichever head you are experiencing the issue with, cancel the process after 30 seconds. Press the left arrow one time and the capping station will lower. Press and hold the left arrow to move the head carriage away from the capping station. Observe if the cap top is filled with ink. Press enter to recap the print head. If there was ink in the cap top, press the clean button to remove it.
Since the cap tops are filled with liquid, the pumps appear to be functioning correctly.
Press the left arrow one time and the capping station will lower. Press and hold the left arrow to move the head carriage away from the capping station. Fill the cap top(s) with distilled water or DTF Head Cleaner, then press the clean button on the printer control panel. After the cleaning process is completed, is the cap top(s) filled with liquid?
Remove the cap top and check two ink lines connected to the bottom of the cap top to ensure the tubing is connected securely.
Perform a head clean to remove the ink in the cap top. Everything appears to be functioning correctly.
Check the electrical connections at the pump for the head being effected.
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If the connection is good, try disconnecting the pump and connecting it to another pump power cable. For example, if Pump 3 is not coming on, plug Pump 3 into the Pump 2 power cable and then try loading ink on Pump 2.
Check the connection to the fans and test if there is power to the fans.
If there is power to the fans and the connections are good, then the fans may need replaced.
The vacuum fans are covered under warranty for one year from the time the printer shipped from our facilities. Open a ticket for further assistance.
If there is no power to the fans and the connections are good, it's possible the smaller power board is defective. Open a ticket with your results.
Follow the video to check connections.
Since there is power to the board, what specifically is the issue?
Follow the video to check connections.
Since there is power to the board but it is not functioning, the heater and vacuum control panel may need replaced.
The heater and vacuum control panel is covered under warranty for one year from the time the printer shipped from our facilities. Open a ticket for further assistance
If the heat is not turning on but the buttons are working, there may be a problem with the heating elements or the board itself. Open a ticket for further assistance.
What is the issue with the Printer Control Panel?
Open PrintExp and use the buttons on the top of the program. Do the functions work properly?
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If ink is throughout the system, ink has filled up in the cap tops and there is no red light on the head board, everything should be functioning properly. If it is not, please open a ticket for further assistance.
If the colors are not correct or missing, the first step is to perform a nozzle test.
Our inks and films are profiled to achieve as close to color correct prints as possible with a CMYK printer. When the combination of film and inks are not what is recommended, you will not have a desired result for final output. In order to correct this, it is imperative to use ColDesi branded inks and film and printing from the matching Queue, i.e., I Series Film printing in the I Series Print Queue.
Make sure to print out of the queue that matches your film type
I-Series in the I-Series Q
S-Series in the S-Series Q
It is possible it could be film or profile related. If a film has an improper coating, the ink droplets may not be forming correctly. If this is the situation, changing the film as a test may be a good way to know. If it is profile related, we do consistently work on improving color performance and we may have an updated profile available. With either option, please open a ticket with photos of your prints for us to better understand potentially what is happening.
If the button does not light up, check the connection on the back side of the board.
Which software do you need assistance with?
Please select the issue you are experiencing.
If PrintExp is not in English, this could be from either the application language or the printer language. Follow the video to resolve the issue.
If PrintExp will not open due to any type of error, the computer will need updated with Microsoft C++ Redistributable packages. Follow the video to resolve the issue.
This DTF24H4 is not a network printer. The cable from the printer needs to be directly connected to the computer using either an Ethernet Adapter or a built in Ethernet connection with a speed of 100/1000 (Gigabit Per Second) at minimum. If the connection is 10/100 (Megabit Per Second), PrintExp will not connect.
The ethernet address needs to be set for the adapter or built in connection. The printer IP address is static, which means it cannot be changed. This setting is:
192.168.127.10
In order for the computer to read this address, the printer (or non-internet) connection needs to be set to the same domain (192.128.127.xxx) with the last number different than the DTF printer (10).The Printer IP address will be used in the DNS settings. In this instance, we use the following settings to avoid any type of conflict between the computer and printer:
What do you need assistance with?
Your purchase includes an activation code that can be used on a single computer. The software can be operated with a 15 day trial, but if it is not activated prior to the trial expiration, Cadlink will need to reset the trial. Once the activation process has been completed, it is ideal to backup the license file in case the registration for the computer has been removed due to unforseen circumstances. Follow the video to activate the sotware, then back up the license file.
If you did not receive an email with the activation code, please contact your onboarding representative for further assistance. Even though the support department does not have this information, if you would like for us to request this information for you, please open a ticket.
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Print Optmizer DTF Edition can be activated on one computer at a time. In order for the software to be used on another computer, the first step would be to Deactivate the product on the licensed computer and then activate on the new computer.
If you have lost your activation code due to a computer crash or some other issue, the activation code needs reset. Please open a ticket requesting the code to be reset. Be sure to include your company contact information along with the activation code and reason for the need for a reset.
In order for Print Optimizer to release a print job, PrintExp needs to be open and connected to the printer. When attempting to print without PrintExp open, the printer display will have the message OFFLINE.
Click Here to Download PrintExp Software
Since this is an executable file, when downloading, please allow your computer to trust the file in order to open it. Follow the videos included here to operate PrintExp software
In this instance, we are using Microsoft Edge as the browser, other browsers should have similar confirmation screens.
Even though the printer's IP address is 192.168.127.10, when sending a print job from Print Optimizer, we use what is called a loopback IP address, which is 127.0.0.1. In order to utilize this IP address, in Print Optimizer, open Queue > Manage Queues. In the drop down selection in the Port section, choose TCP/IP and under remote printing, change the address to 127.0.0.1 and exit this window. Print Optmizer will not be able to validate this connection, but it is not needed. Once the windows are exited, close the program and open it again in order to lock in the settings.
If your selection in the Port window is already TCP/IP, then choose the ... next to the selection and then choose Remote Printing to access this area
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Some computers require the user to be a Local Administrator. If the computer is being operated as a Microsoft Account Administrator, access to release the print job may be denied. Change your account to a Local Administrator.
Some computers may require restarting after changing the account to a local administrator. Restart the computer and try to print the job.
When Print Optimizer will not open, the majority of the time, the issue is related to allowing the 15 day trial to expire. There are several scenarios that could have occurred, if you are presented with a screen showing the trial expiration, copy the contents and include it in a new ticket. Due to the nature of various contributing factors for this issue, open a ticket for further assistance.
When an image will not import or cannot create a preview, this is due to virus protection software quarantining the CadPDF.exe file in PrintOptimizer. Depending on which virus protection software is being operated, restore the file and exclude the file from future scans. Assuming Print Optmizer is installed in the default location, these are the two files that need to be exluded from the scan:
C:\Print Optimizer DTF Edition\PDF\Bin\CadPDF.exe
C:\Print Optimizer DTF Edition\PDF64\Bin\CadPDF.exe
If you need further assistance, open a ticket.
When colors are innacurate, there are several factors that could be contributing. It is possible we have an updated color profile, but the first thing to always check are the queues, inks, films and nozzle tests. Before requesting any type of color updates to the system (which may or may not be available), follow the troubleshooting steps to ensure something else may or may not be the issue.
This issue is related to the X Margin or Starting position being too wide for the page size. Follow the video to correct the starting position.
In the bottom right corner of PrintExp, if the icon is orange, click on it and review the log file. If the error is as indicated, choose Continue to correct the issue.
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Since the (soft) buttons in PrintExp operate, check the connections on the back of the keyboard.
If the connection appears to be good, the keyboard and/or control panel may need to be replaced.
These parts are covered under warranty for one year from the time the printer shipped from our facilities. Open a ticket for further assistance.
When only the left and right buttons work but not the film advancing buttons, then the issue could be related to a stepping issue.
There may be an issue with the stepper drive, open a ticket for further assistance.
Due to the nature of the issue, open a support ticket for further assistance.
If the display is not powering on or is lit up with no content, it could be a bad connection on the back of the keypad or display board. Follow the video to check the connections.
Test the up, down, left and right buttons on the printer control panel.
When is the OFFLINE message on the printer screen?
Follow the video to check connections.
An OFFLINE message could be caused from the fiber optic cables, mainboard, headboard or a bad connection to the keypad. For further assistance, open a ticket.
What is the issue related to?
What issue are you experiencing?
The power cable to the pump may be malfunctioning. Open a ticket with the results of your test.
Open PrintExp and use the buttons on the top of the program. Open a ticket with the results of your test.
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Since the buttons are working but the display is not, then the display would need replaced. The DTF printer comes standard with a one year warranty from the time of shipment from our facilities. If you are within the warranty period, please open a ticket for further assistance.
What is the issue related to?
When the head is parked on top of the capping station, the X Position should be 0. When the head is moved all the way to the left, it can vary but should be around 1160. Move the head into the center of the printing deck and look at the X Position in the bottom left corner of PrintExp.
Since the X Position is not between 0 and 1160, then there may be an issue with the encoder sensor. Move the head into the center of the printing deck, power it off and open the back center panel. Check to see if the connection to the encoder sensor is secure. Afterwards, power the printer back on.
Since the head did not move, after the printer completely initializes, press the left arrow. If the head moves to the left but not to the right, check the homing sensor located on the inside top right of the printer. Power off the printer, lower the capping station by rotating the silver knob counter-clockwise all the way, move and align the heads over the cap tops and raise the capping station by rotating the knob clockwise until the cap tops push up against the print heads.
The encoder sensor needs replaced. Your printer will have come with a spare sensor in the printer kit. If you do not have this sensor, if it is under warranty or you need to purchase this sensor, please open a ticket.
Power off the printer with the head in the center of the printing deck. Power the printer back on.
If the capping station homing sensor is not functioning, the station movement will go up and grind since it cannot drop down into the homing sensor. Check the connection of the sensor.
The capping station sensor needs replaced. Your printer will have come with a spare sensor in the printer kit. If you do not have this sensor, if it is under warranty or you need to purchase this sensor, please open a ticket.
Everything appears to be functioning as it should. If this is still an issue, open a ticket with your test results.
If the head cannot move to the right but can move to the left, it's possible the sensor on the capping station is not functioning. Check the connection of the sensor.
The X Positive Max Distance needs adjusted. Please follow the video to correct.
Power off the printer and rotate the capping station dial counter-clockwise all the way. Push the head carriage to the left and into the center of the printing deck and power on the printer.
If a transfer feels oily or as it sits, oil drops are formed, this is typically from undercuring, even if the transfer has the texture of an orange peel. Increase the Oven Controller temperature by 5 degrees at a time and test.
If the film sits for too long without any movement or the oven controller temperature is too high, the film can become burnt or scorched. Due to various environmental conditions, we advocate the temperature to be set to 125C.
If the film starts and stops quickly, then each area of film will be exposed to direct heat for a longer period of time. When the belt stops, wait for the belt to start moving and time how long it takes for the belt to stop again. We try to have the belt moving for at least 45 seconds. If it is starting and stopping much quicker than that, decrease the belt speed to time up with the printer's film advancement. Rotate the belt speed knob into the minus position for 1/2 a second and let go. You should be able to observe the belt slowing down and a series of beeps. Continue to do this until the belt pauses for a minimum of 45 seconds before it begins moving again.
If this does not resolve the issue, then reduce the temperature on the oven controller by 5 degrees and test. Be sure to not go too low or you may not get a properly cured transfer, leading to poor pressing and/or oily prints.
A fume extraction system is great to remove odors, smoke and help regulate and even out the internal temperature of the oven. When the settings are not dialed in properly for the dryer, there can be unwanted results.
If the airflow is set too high, additional heat can be pulled out and the temperature probe will be effected by being "cooled" off. One of the evidences of this is whatever your set temperature is, the system may not be able to keep up with that temperature. If this is the scenario, then the lamps turn on hotter, even though the reading may not reflect that. This can cause scorching, burning of the film and excessive smoke.
If the system is set too low, smoke may not be removed from the system and your prints may not be evenly cured, giving you a gritty and uneven texture on your transfer.
Turning the dial all the way to the right on the extractor, lowers the aiflow while to the right increases. Adjust the airflow to correct the issue you may be experiencing. For additional airflow connected but not the fume extractor, we recommend a unit that can produce a minimum of 240CFM with a variable speed controller in order to adjust as needed.
Try increasing the temperature on your dryer by 5 degrees at a time. If this does not resolve the issue. it is recommended to add either a fume extraction system or some type of inline exhaust or fan.
A fume extraction system is great to remove odors, smoke and help regulate and even out the internal temperature of the oven. When the settings are not dialed in properly for the dryer, there can be unwanted results.
If the airflow is set too high, additional heat can be pulled out and the temperature probe will be effected by being "cooled" off. One of the evidences of this is whatever your set temperature is, the system may not be able to keep up with that temperature. If this is the scenario, then the lamps turn on hotter, even though the reading may not reflect that. This can cause scorching, burning of the film and excessive smoke.
If the system is set too low, smoke may not be removed from the system and your prints may not be evenly cured, giving you a gritty and uneven texture on your transfer.
If you are researching inline exhaust fans, we recommend a unit that can produce a minimum of 240CFM with a variable speed controller in order to adjust as needed.
Depending on where the noise is located, troubleshooting steps will differ. Record a simple video of the issue and send it to us. If you are having difficulty uploading the image, upload it to WeTransfer's site and choose Get a Link. After completely uploaded, copy the link and open a ticket.
Click Here to Upload Video on WeTransfer
A fume extraction system is great to remove odors, smoke and help regulate and even out the internal temperature of the oven. When the settings are not dialed in properly for the dryer, there can be unwanted results.
If the airflow is set too high, additional heat can be pulled out and the temperature probe will be effected by being "cooled" off. One of the evidences of this is whatever your set temperature is, the system may not be able to keep up with that temperature. If this is the scenario, then the lamps turn on hotter, even though the reading may not reflect that. This can cause scorching, burning of the film and excessive smoke.
If the system is set too low, smoke may not be removed from the system and your prints may not be evenly cured, giving you a gritty and uneven texture on your transfer.
Turning the dial all the way to the right on the extractor, lowers the aiflow while to the right increases. Adjust the airflow to correct the issue you may be experiencing.
While the printer is powered on, physically push the head carriage left or right.
Remove the left panel of the printer by removing the top 2 screws and loosen the remaining screws. Once loosened, slide the panel up and pull it off.
Check for a green light on the motor
Power off the printer and check the power cable coming into the carriage motor by loosening the side screws, pulling out the connector, tightening the wires and pressing back into the motor firmly.
It is possible there is either a power supply or motor issue. Please open a ticket for further assistance.
Power off the printer and check the multi colored wiring coming into the carriage motor by pulling out the connector, tightening the wires and pressing back into the motor firmly.
Count the amount of times the motor blinks before it pauses and begins the blinking cycle again. Open a ticket with your results.
Remove the left panel of the printer by removing the top 2 screws and loosen the remaining screws. Once loosened, slide the panel up and pull it off.
If the head moves to the inkstack and it is capped, the printer is functioning properly. If it is not, open a ticket for further assistance.
If the issue is related to the media take up roller not functioning, try using the switch in one direction and then the other.
If the issue is related to the film pulling too aggressively, loosen the adjustment knob and hold on to the roll, at the correct tension, you can hold the roll and the motor will still move. It only needs to be slightly loose in order to pull the film against the roll.
If the motor is not functioning or this was not related to your issue, open a ticket for further assistance.
With the 10 amp breaker in the up position, is there a red light on the white power strip?
When the 10 amp breaker is in the up position, power is coming from the outlet and through the breaker. If the red light is not on, then it is either the power source or the breaker. To confirm, if it is either of these issues, since the printer is also plugged into this strip, it will not power on.
If it is certain that power within the building is working properly, unplug the dryer from the outlet and remove the side cover.
Click Here to Download the Removal of Side Panel Instructions
Once the panel has been removed, tighten the wires on the breakers.
Plug in and power on the dryer.
Test the breakers to determine if they are functioning properly.
After determining whether the breaker needs replaced or not, open a ticket for further assistance.
It's possible the power supply is not functioning. Follow the video and open a ticket for further assistance.
Since you are getting power to the dryer, open a ticket with a description of the issue(s).
What is the issue related to? If the issue is not listed, open a ticket for further assistance.
The first thing to test is the fuse for the auger system. We use a 7.5 amp blade fuse and as low as 5 amp fuse, either will work. Follow the video to determine the issue. If needed, open a ticket for further assistance.
The adhesive (TPU) powder is hygroscopic in nature, which means it will draw moisture from the air. This will thicken the powder and potentially cause issues for it to pass through the screen. The dryer uses a 20 mesh screen but we also provide a 30 mesh screen with your purchase, which would have come in the standard kit. To avoid dropping screws into the powder, place some scrap film in the bottom of the unit.
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Remove the 8 screws on the long side of the mesh opening.
Remove the remaining 2 screws while reaching inside the bottom of the chamber to catch the mesh and frame.
Line up the new mesh and frame at the outer hole, place one screw in the outer end of the powder hopper and begin screwing the mesh and frame in place but do not fully tighten. Stretch to the opposite side and repeat the process. Attach the 8 remaining screws around the perimeter and once all screws have been started into the frame, fully tighten them.
With the manual powder button turned on, pull on the inside wall of the powder hopper until all powder has dropped. Pulling on the side wall should create more of a vibration to allow the powder to flow.
Once the powder is completely clear, clean out any debris or dried powder that may be in the mesh screen.
Circulate the powder several times and repeat the process until the powder is free from debris.
The hopper can be repositioned for a better vibration. Loosen the four screws that hold the hopper in place and move the hopper towards the printer and tighten the screws while the manual powder is on. If successful, the vibration should be louder and cause more powder to drop. If this does not resolve the issue and the powder has too much moisture, it may need to be replaced. If none of these resolve the issue, open a ticket for further assistance.
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Turn off the manual powder button and open the side panel of the dryer. Flip the silver switch on the powder control box in the opposite direction and turn on the manual powder button. One of the directions should vibrate more than the other.
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Remove the side panel to the dryer. Remove the powder manual button connection from the control board and push a screwdriver into the socket. The light on the left and the vibrating motors should turn on. If this is the case, the button itself or the connection to the button may be bad. Open a ticket with the results of your test.
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Power off the system and replace the fuse with a 250v 5amp Fast or Quick Blow fuse. If this did not resolve the issue, open a ticket for further assistance.
Using a multi-meter, change your setting to AC current which would have the symbol of a V with wavy line above it, if your meter has both in one, change the function to AC. With the manual powder button turned off, touch the red wire in the bottom right and one of the blue terminals above, you should get 208 - 240 volts, depending on your service. This confirms you have correct power coming into the relay.
Now place the red lead of the meter on the bottom left terminal of the relay and the black on one of the blue terminals above, with the manual power button turned on, you should have 208 - 240 volts. This confirms you have correct power coming out of the relay.
If you have correct power coming in but not coming out, the relay needs replaced. Open a ticket for further assistance.
With the powder manual button turned on, test the DC power coming into the relay for around 24v. If you do not have 24v coming in, it could be a button issue, if you do have 24v coming in but the light is not on, the relay may need replaced. Open a ticket for further assistance.
Since the ink system is gravity fed, if the printheads have too much or too little pressure on them, even with a perfect nozzle test and registration, there could be banding. If there is too much pressure, ink can bead up on the bottom of the print head channels, if there is too little pressure, ink can retract into the printhead nozzles when printing heavy colors. In addition, environmental conditions can influence this, so in order to correct it, the ink cartridges have the ability to raise and lower the amount of ink in the system, creating more or less pressure as needed. Once this is set properly, there shouldn't be a need to change it. It is typical for the cartridge to be 1/4 - 1/3 full. More can be added, but rarely would the cartridge ever require it to be more than half full.
When banding occurs, the first test would be to move the head all the way to the left and look at the channels on the surface of the head. If there is a build up of ink within the channel, it is possible the ink in the cartridge is too high, causing more pressure. If there is no ink buildup on the channel, then it's possible the ink may be too low and "starving" the head of ink. The image represents an area where you might see a line of ink build up or drips.
Inside of the cartridge is a float, rotating the blue dial clockwise will raise the float, allowing more ink in. Rotating counter-clockwise will lower the float and allow less ink in. When lowering, the ink will need to be used to see a difference. As it lowers in the cartridge and gets to the float level, it will begin letting ink back into the cartridge, so you won't notice immediately. It would be recommended to turn the dial 2 full rotations and test. Rotate in whichever direction as needed.
Since the ink system is gravity fed, if the printheads have too much or too little pressure on them, even with a perfect nozzle test and registration, there could be banding. If there is too much pressure, ink can bead up on the bottom of the print head channels and block the nozzles. If there is too little pressure, ink can retract into the printhead nozzles when printing heavy colors. In addition, environmental conditions can influence this, so in order to correct it, the ink cartridges have the ability to raise and lower the amount of ink in the system, creating more or less pressure as needed. Once this is set properly, there shouldn't be a need to change it. It is typical for the cartridge to be 1/4 - 1/3 full. More can be added, but rarely would the cartridge ever require it to be more than half full.
When banding occurs, the first test would be to move the head all the way to the left and look at the channels on the surface of the head. If there is a build up of ink within the channel, it is possible the ink in the cartridge is too high, causing more pressure. If there is no ink buildup on the channel, then it's possible the ink may be too low and "starving" the head of ink. The image represents an area where you might see a line of ink build up or drips.
Inside of the cartridge is a float, rotating the blue dial clockwise will raise the float, allowing more ink in. Rotating counter-clockwise will lower the float and allow less ink in. When lowering, the ink will need to be used to see a difference. As it lowers in the cartridge and gets to the float level, it will begin letting ink back into the cartridge, so you won't notice immediately. It would be recommended to turn the dial 2 full rotations and test. Rotate in whichever direction as needed.
If the head moves to the left and doesn't stop, it's possible the homing sensor is not functioning. Check the connection of the sensor on the inside top right of the printer.
If you are missing 1 or more Print Queues, the simplest way to restore them is to use the Clean feature. Follow the video for detailed instructions.
There are typically two scenarios in which the printer will stop printing mid-way through a print with the printer screen saying "Moisturizing".
1. The computer goes to sleep. In this instance, you would want to change your power settings to not let the computer sleep.
2. When it is printing, another print job is sent to the printer. To avoid this, while the printer is printing, bring in your next jobs into the rip, select them and instead of choosing print, click the Spool icon to the left of the printer icon. This will process the job only and not send it to print. Then when your job is completed, select the job you had processed and then click the print button and it will send the job immediately.
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When the printer is in the Paused state like this, it's actually in an error state where the only way to get out of it is to reboot the printer.
When a printhead carriage prints, pauses, prints, pauses, etc., this is almost always in relation to the computer using too much memory. This could be from too many applications open, not enough memory on the computer, heavy network usage, or printing files from a server and not on the local computer.
You may also want to clear out the Job Reserve in Print Optmizer. To do this, select the jobs in the bottom left window of program and press the Delete key to remove them. Too many files in this area of Print Optmizer will require more processing power, which slows the printer down and can slow the program itself down.
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